From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523

From the 1st of June 2019 the Tenant Fees Act will be effective, meaning all landlord and agents can only charge tenants 

a) the rent

b) a refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above

c) a holding deposit (to reserve a property) capped at no more than one week’s rent

d) payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher

e) payments associated with early termination of the tenancy, when requested by the tenant

f) payments in respect of utilities, communication services, TV licence and council tax; and

g) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement

If the fee you are charging is not on this list, it is a prohibited payment and you should not charge it.

A prohibited payment is a payment outlawed under the ban.

Your London are members of: 

The Property Ombudsmen - Membership Number D8247

Client Money Protection - Membership Number CMP003523